Wiki

Welcome to Social Palette — Team Handbook

Everything you need to know about your first week at Social Palette. Office details, tools setup, and team introductions.

How to Set Up Your Design Workspace in Figma

Step-by-step guide to setting up Figma, installing plugins, and accessing shared brand assets.

Client Communication Guidelines

Best practices for communicating with clients via email, Slack, and calls. Tone, response times, and escalation.

Fixing Google Ads Disapproved Ads

Common reasons for ad disapproval and step-by-step resolution process.

How to Use the Content Calendar Tool

Complete guide to scheduling posts, managing approvals, and tracking published content.

GST Invoice Filing — Step by Step

How to generate GST-compliant invoices, file returns, and track input tax credit.

Frequently Asked Questions — New Joiners

Answers to common questions about leave, salary, WFH policy, and office timings.

Our Agency Values & Culture

What we stand for at Social Palette. Our mission, values, and the behaviors we expect from every team member.

Meta Ads — Common Issues & Fixes

Troubleshooting guide for Meta Ads Manager issues, pixel tracking, and ad rejection.

Brand Asset Library — Where to Find Everything

Guide to accessing logos, fonts, templates, and brand guidelines for all clients.